How do I register my account with SmartHub?
Can I choose to be moved to traditional billing at any time?
Registering for account management through SmartHub takes less than 3 minutes! Check out these helpful step-by-step guides to registering your account today!
What if I receive a payment for energy assistance?
Yes. MVEA will require full payment, and may require a deposit, as a condition of service.
How are Prepaid Metering electric services billed?
Payments will be applied to your account once received by MVEA.
Does MVEA have a separate rate for Prepaid Metering?
Your prepaid bill is updated daily at 12 p.m.; you will not receive a monthly billing statement.
What if I don’t make a payment within 10 days of being disconnected?
No, the billing rate is the same as our standard residential rate. The monthly grid access is the same as well, just pro-rated daily.
If I am disconnected, how can I get reconnected? Are there any fees to reconnect if I am disconnected due to non-payment?
If a Prepaid Metering account is disconnected and no payments are made within 10 days, your account will be considered inactive, and a final bill will be mailed to your last known address.
What happens when my credit is $0 or below?
Power will be reconnected once a $10 minimum credit is applied to the account’s prepaid balance. There are no fees associated with a disconnect on a Prepaid Metering account.
What if I don’t receive notifications?
Power will be disconnected once your account no longer has a credit. Disconnects will be immediate and without further notification including weekends, holidays, or during severe weather conditions.
Am I subject to late fees?
You are responsible for setting up your notifications using SmartHub either online or by using the app.
No. Members who are on Prepaid Metering service will not receive late fees.