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Payment Options

Have questions on your Mountain View Electric Association, Inc. billing statement? Learn how to read your bill (PDF).  If you have a disability and need assistance reading and understanding your bill, please call us at (800) 388-9881.

SmartHub – Online 24/7

To access SmartHub:

  • Click on the login button in our homepage.
  • Download the SmartHub Mobile App

To login to your account, you will need your:

  1. Email address
  2. SmartHub account password

To register for online access, you will need your:

  1. Billing account number
  2. Last name or business name
  3. Email address

To reset your password, you will need your:

  1. Billing account number
  2. Last name or business name
  3. Email address

To make a 1-time payment, you will need your:

  1. Account number
  2. Your last name or business name

1-Time Payment

Don’t have a SmartHub account, but need to make a 1-time payment online? SmartHub offers a safe, secure, and convenient “Pay Now” option. You will need the:

Account number

Last name or business name on the account

You will be able to make a payment on the account, but the other SmartHub benefits may not be accessed through the “Pay Now” option. For assistance, call us at (800) 388-9881.

Switch & Save

Go Paperless Through SmartHub. Go Bank Account Auto-Pay.

1.

Sign-up for Paperless Billing through SmartHub, receive a $0.50 credit every month you are enrolled. (Multiple MVEA Meters Allowed)

2.

No hassle payments! Switch to Bank Account Auto-Pay Through SmartHub, receive a $0.50 credit every month you are enrolled. (Multiple MVEA Meters Allowed)

Combine both…Receive a $1 per month credit. More meters equals more savings!

Quarterly Drawing

Get automatically entered into a quarterly drawing for a $300 account credit for a limited time*

Winners will be selected from all active members who participate in the “Switch and Save” program by going paperless, using bank account auto-pay through SmartHub, or both

*Promotion subject to change without notice. Restrictions may apply. Monthly credits are dependent upon continued monthly enrollment.

Important Switch & Save Program Information

Switch and Save Credits with Bank Account Auto-Pay through SmartHub requires electronic reoccurring payments from your bank account.

Auto-Pay enrollment with a debit or credit card is not eligible for Switch and Save Credits.

Switch and Save Credits are dependent upon continued monthly enrollment and will terminate upon discontinuance of Paperless Billing or Bank Account Auto-Pay through SmartHub.

Additional restrictions may apply.

In Person

MVEA accepts payments in person Monday through Thursday 7 a.m. to 5:30 p.m. at the Falcon or Limon Location. You can make a payment with:

Cash

Check

Money Order

American Express

Discover

MasterCard

Visa

Checks and money orders are accepted in drop box locations throughout our service territory. See drop box locations below. Writing a check? Make sure to use black or blue ink to ensure your payment can be processed properly.

By Phone 24/7

Call (877) 999-3415 to make a Credit Card payment through the automated system.

Drop Box

List of Drop Box Locations (PDF)

Drop Box Locations

There are several drop box locations in our service territory to choose from

All payment drop boxes are conveniently located outdoors

Only check or money order payments are accepted

Important Payment Drop Box Processing Information:

Allow for 48 to 72 business hours for payment processing if you are using a payment drop box.
Do not use a payment drop box if your payment is due right away or if it is past due (it may delay the processing of your payment).

If you have questions, please call to speak with a Member Services Representative at (800) 388-9881.

MoneyGram Locations

Now you can use MoneyGram to make your payment with cash today! MoneyGram services are located within thousands of retailers.

To make a payment bring the following items to the MoneyGram location:

  • Cash in the amount of your payment plus the $1.50 MoneyGram fee
  • Your MVEA account number
  • Receive code 15113

To find the MoneyGram location nearest you visit MoneyGram’s website or call (800) 926-9400.

Budget Billing Plan

Budget billing is available, to eligible members in good standing, and provides 12 equal monthly billing amounts for electric use.

Budget amounts are calculated from the member’s previous 12 month’s bills and adjusted for any rate changes that were effective during the year. The budget amount will be recalculated annually and the difference between actual use and the total amount the member has paid will be evaluated.

To learn more, or to see if you are eligible for, Budget Billing:

Prepaid Metering

Prepaid Metering is a pay-as-you-go electric service and a new way to pay for your electricity. You pay in advance for the electricity you will be using – no late fees or security deposit required.

Prepaid benefits include:

  • No deposit required
  • No late fees
  • No collection or reconnect fees
  • Easier budgeting
  • Timely information about electric usage

Is Prepaid Metering right for you? Learn more:

An Important Note About Features on SmartHub

Without an updated browser, you’ll no longer be able to access SmartHub due to outdated security measures. Upgrading to the latest version of your web browser is a fast, easy, and free process.

SmartHub requires the latest version of your preferred web browser:

  • Apple Safari (mobile, iPhone) available on iOS 5+ (Upgrade in iPhone settings)
  • Google Android 5.0+ (Android phones, upgrade in settings)

iPhone Users:

Please run the Apple update to use the SmartHub app and make a payment.