Have questions on your Mountain View Electric Association, Inc. billing statement? Learn how to read your bill (PDF). If you have a disability and need assistance reading and understanding your bill, please call us at (800) 388-9881.
SmartHub – Online 24/7
To access SmartHub:
- Click on the “pay bill” button in our homepage
- Download the SmartHub Mobile App
To login to your account, you will need your:
- Email address
- SmartHub account password
To register for online access, you will need your:
- Billing account number
- Last name or business name
- Email address
To reset your password, you will need your:
- Billing account number
- Last name or business name
- Email address
To make a 1-time payment, you will need your:
- Account number
- Your last name or business name
Register Your Account
Going paperless through SmartHub lets you manage all aspects of your Mountain View Electric Association, Inc. account online or with your mobile device. Creating a SmartHub account takes less than 3 minutes!
Check out these helpful step-by-step guides to registering your account today!
Bank Account Auto-Pay
Want even more convenience and savings? Use our Bank Account Auto-Pay through the SmartHub program to simplify the monthly bill-paying process. No more:
Due dates to worry about
Writing and mailing checks
Phone calls to set-up payments
Follow the prompts in the SmartHub Login page and you will be signed up for paperless billing and/or bank account auto-pay.
Not ready to go paperless? You can still Switch and Save by enrolling in Bank Account Auto-Pay. For questions, you can email billing.
Sign Up for Auto-Pay
Enrollment can be made by going to “SmartHub” on the website.
Log in to your account
Click on the Billing and Payments drop-down arrow
Click on the Billing and Payments drop-down arrow
On this page you may Add, Update, Cancel, or Change Payment Method for your monthly Auto-Pay Accounts.
Save Payment Card/Banking Information
To store your Payment Card or Banking information for future use:
Click on the My Profile drop-down arrow
Select Update My Bank Account or Credit Card Information
This is not saved for monthly Automatic Payments to your account. Download the SmartHub app on your mobile devices.
One-Time Payment
Don’t have a SmartHub account, but need to make a one-time payment online? SmartHub offers a safe, secure, and convenient “Pay Now” option. You will need the:
Account number
Last name or business name on the account
You will be able to make a payment on the account, but the other SmartHub benefits may not be accessed through the “Pay Now” option. For assistance, call us at (800) 388-9881.
Switch & Save
Go Paperless Through SmartHub. Go Bank Account Auto-Pay.
1.
Sign-up for Paperless Billing through SmartHub, receive a $0.50 credit every month you are enrolled. (Multiple MVEA Meters Allowed)
2.
No hassle payments! Switch to Bank Account Auto-Pay Through SmartHub, receive a $0.50 credit every month you are enrolled. (Multiple MVEA Meters Allowed)
Combine both…Receive a $1 per month credit. More meters equals more savings!
Quarterly Drawing
Get automatically entered into a quarterly drawing for a $300 account credit for a limited time*
Winners will be selected from all active members who participate in the “Switch and Save” program by going paperless, using bank account auto-pay through SmartHub, or both.
*Promotion subject to change without notice. Restrictions may apply. Monthly credits are dependent upon continued monthly enrollment.
Important Switch & Save Program Information
Switch and Save Credits with Bank Account Auto-Pay through SmartHub requires electronic reoccurring payments from your bank account.
Auto-Pay enrollment with a debit or credit card is not eligible for Switch and Save Credits.
Switch and Save Credits are dependent upon continued monthly enrollment and will terminate upon discontinuance of Paperless Billing or Bank Account Auto-Pay through SmartHub.
Additional restrictions may apply.
In Person
MVEA accepts payments in person Monday through Thursday 7 a.m. to 5:30 p.m. at the Falcon or Limon Location. You can make a payment with:
Cash
Check
Money Order
American Express
Discover
MasterCard
Visa
Checks and money orders are accepted in drop box locations throughout our service territory. See drop box locations below. Writing a check? Make sure to use black or blue ink to ensure your payment can be processed properly.
Drop Box
MVEA Falcon Office: 11140 E. Woodmen Road, Falcon, 80831. Next to the drive-up window on the east side of the building.
MVEA Limon Office: 1655 5th Street, Limon, 80828. North side of the west entrance to member parking.
Black Forest: Near the shops at the southwest corner of Shoup and Black Forest Roads.
Calhan: East of the Loaf N’ Jug entrance at 1015 5th Street.
Cimarron Hills: Shopping center near Kwik Way, on Peterson Road and Palmer Park Boulevard.
Elbert: South entrance to Elbert High Plains Mini Mart, located at 24501 Elbert Highway.
Ellicott: Ellicott Plaza, 23355 Highway 94. North part of parking lot, between the U.S. Postal Service drop box and the Pikes Peak Library book box.
Jackson Creek: King Soopers, east of the front door. Located at 1070 W. Baptist Road.
Monument: Safeway, the black box is on the island at the west end of the store located at 624 Highway 105.
Peyton: Northeast corner of Peyton Highway and Highway 24.
Simla: In front of the U.S. Post Office, west of the door.
Only check or money order payments are accepted
Important Payment Drop Box Processing Information:
Allow for 48 to 72 business hours for payment processing if you are using a payment drop box.
Do not use a payment drop box if your payment is due right away or if it is past due (it may delay the processing of your payment).
If you have questions, please call to speak with a Member Services Representative at (800) 388-9881.
MoneyGram Locations
Now you can use MoneyGram to make your payment with cash today! MoneyGram services are located within thousands of retailers.
To make a payment bring the following items to the MoneyGram location:
- Cash in the amount of your payment plus the $1.50 MoneyGram fee
- Your MVEA account number
- Receive code 15113
To find the MoneyGram location nearest you visit MoneyGram’s website or call (800) 926-9400.
Budget Billing Plan
Budget billing is available, to eligible members in good standing, and provides 12 equal monthly billing amounts for electric use. Budget amounts are calculated from the member’s previous 12 month’s bills and adjusted for any rate changes that were effective during the year. The budget amount will be recalculated annually and the difference between actual use and the total amount the member has paid will be evaluated. To learn more, or to see if you are eligible for, Budget Billing:
- Visit our Rules and Regulations Billing section 11.0 page
- Call our offices to speak with a Member Services Representative at (800) 388-9881
Prepaid Metering
Prepaid Metering is a pay-as-you-go electric service and a new way to pay for your electricity. You pay in advance for the electricity you will be using – no late fees or security deposit required.
Prepaid benefits include:
- No deposit required
- No late fees
- No collection or reconnect fees
- Easier budgeting
- Timely information about electric usage
Is Prepaid Metering right for you? Learn more:
- Visit our Prepaid Metering Web Page
- Download a Prepaid Metering Information Sheet (PDF)
An Important Note About Features on SmartHub
Without an updated browser, you’ll no longer be able to access SmartHub due to outdated security measures. Upgrading to the latest version of your web browser is a fast, easy, and free process.
SmartHub requires the latest version of your preferred web browser:
- Apple Safari (mobile, iPhone) available on iOS 5+ (Upgrade in iPhone settings)
- Google Android 5.0+ (Android phones, upgrade in settings)
iPhone Users:
Please run the Apple update to use the SmartHub app and make a payment.