If Your Power Goes Out
First, check your fuses or breakers
Check to see if your neighbor has power
Instructions on How to Check Your Fuses or Breakers (PDF)
If you have determined that your home is out of power:
Report the outage
Turn off or unplug any appliances you were using when the power went out
Leave just 1 light on so you know when power is restored
Disconnect sensitive electronics to avoid damage
Obtain current outage information through the Outage Viewer
Report an Outage
There are 3 efficient ways to report an outage.
If you have any questions regarding MVEA’s outage reporting programs, call (800) 388-9881
Smart AlertsTM
If your cell phone is already on file with MVEA you can start using this service today!
We recommend you store (800) 388-9881 in your contacts so it will be handy during an outage.
Message and data charges may apply.
MVEA’s text messaging program is voluntary. You may quit at any time. Visit our Privacy Policy page.
To Add Your Cell Phone
- Call (800) 388-9881 to add your cell phone number to your account
- “Opt in” to Mountain View Electric Association’s SmartAlertsTM text messaging
- Stay connected, report outages, and even get status updates
Sign Up for SmartAlertsTM
- Text “MVEA” to (800) 388-9881 to Sign up for SmartAlertsTM
- To report an outage text “OUT“, text “STATUS” to receive status updates during an outage
- For more info text “HELP”, and text “QUIT” to opt-out
Smart Hub®
You may report an outage through your desktop online or via mobile device through the SmartHub App.
Click on Service Status in your SmartHub App to report an outage. You need to be logged into your account to access this screen.
Signup through SmartHub online.
Call Us!
To report an outage over the phone call (800) 388-9881.
Restoring Power
Restoring power during inclement weather or after a large accident can be a big job. MVEA maintains a 24-hour, 365 day-a-year on-call crews.
If you lose power, be assured we’re working as quickly and safely as possible to get your lights back on.
