MVEA Warns Members About Recent Scamming Attempts

Consumer Alert: MVEA Warns Members About Recent Scamming Attempts

Falcon, CO – Mountain View Electric Association, Inc. (MVEA) wants to alert their members about potential fraud and make them aware of recent scamming attempts.

MVEA received a call from a member, who stated that they received a call from a scammer. The scammer told the MVEA member that their rates would be lowered if they switched to an auto credit card and then requested their card information.

“MVEA will never request a payment card over the phone for an account balance or to switch members to auto-pay,” Sarah Schaefer, MVEA Public Information Officer, said. “If a member wants to pay their balance with a payment card over the phone, we transfer them to an automated-pay-by-phone system, so their payment and information remain secure.”

Scammers can be very convincing, and MVEA wants their members to protect themselves with the following tips:

  • Do not assume the name and number on your caller ID are legitimate. Caller IDs can be spoofed.
  • Never share your personal information if someone if threatening to disconnect your service, including date of birth, Social Security number or banking account information.
  • Never wire money to someone you don’t know.
  • Do not click links or call numbers in unexpected emails or texts – especially those asking for your account information.
  • MVEA accepts many forms of payment, but will NOT require a specific type of payment for account balances.
  • MVEA employees will never request access inside a member’s home. If they need to access meters or equipment outside, they will have an MVEA identification badge, MVEA clothing and an MVEA vehicle.
  • If you receive a call, or in-person visit, that you believe is a scam, call the police and also report the incident to MVEA at 1-800-388-9881.

MVEA Warns Members About Recent Scamming Attempts (PDF)