All bills are due and payable 14 days after they are issued, except as specified by rate schedules and contracts. Mountain View Electric Association, Inc. service charges are determined by our rules and regulations as approved by the Board of Directors. Credits and charges are as follows:
| Type of Charge | Charge |
|---|---|
| Paperless Billing Credit | $0.50 Billing Credit Per Month |
| Recurring Automated Clearing House (ACH monthly payment) | No Charge |
| Recurring Electronic Fund Transfer (EFT monthly payment) | No Charge |
| Recurring Automated Clearing House (ACH monthly payment) | $0.50 Billing Credit Per Month |
| SmartHub Payment | No Charge |
| Automated Phone System Payment | No Charge |
| Field Service Calls | No Charge |
| High Use Concerns | No Charge |
| Service Reconnection During Office Hours* | $75 |
| Trip Charge | $50 |
| Trip Charge – Member Initiated – No Show | $100 |
| Trip Charge – Safety Inspection (meter tampering and cut meter seal) | $100 |
| Reconnection Charge – After Office Hours* | $200 |
| Reconnection Charge – Short Term After Office Hours** | $250 Plus 1 Month Grid Access Charge |
| Reconnection Charge – Short Term During Office Hours | $125 Plus 1 Month Grid Access Charge |
| Return Payment Charge | $25 (each occurrence) |
| Meter Testing Charge – Third Party Test | $50 Plus All Additional Charges Incurred |
| Theft & Damage Charges | Varies |
| Late Charge | 2% or $5 Whichever Is Greater |
| Interconnection Request Application Fee | $200 |
Please note that cash will only be accepted in the office. We will continue to accept checks and money orders in the field.
*Office Hours are Monday through Thursday, 7 a.m. to 5:30 p.m.; for service connection and reconnection office hours includes Friday, 7 a.m. to 5:30 p.m.
**After Office Hours are Monday through Friday, 5:30 p.m. to 8 p.m. and Saturday and Sunday, 7 a.m. to 8 p.m.