COVID-19 Response

To Our Valued Members:

MVEA is carefully monitoring the coronavirus (COVID-19), and we are taking steps to ensure we’ll continue to be there for you and your energy needs. As of June 1, our Falcon and Limon office lobbies will be open to the public Monday through Thursday 7 a.m. to 5:30 p.m. The Monument office will remain closed to the public until further notice.

Steps We’re Taking

  • As of June 1, our Falcon and Limon office lobbies will be open to the public Monday through Thursday 7 a.m. to 5:30 p.m. The Monument office will remain closed to the public until further notice.
  • You may still do business with us by utilizing our Falcon drive-thru during normal business hours, SmartHub, or by calling (800) 388-9881.
  • Upgrades to MVEA’s electric infrastructure will continue as they can be completed without entering homes or businesses.
  • We are following the current Centers for Disease Control (CDC) and local health department recommendations.

Steps You Can Take

  • If you, or someone you know, are struggling to make ends meet, our Energy Assistance page has information on organizations that may be able to help with energy bills. Operation Round Up offers financial assistance with non-electric bills to members who are facing catastrophic situations that prevent them from sustaining basic needs. Visit each page to learn more.
  • Pay your electric bill using SmartHub online or via the mobile app. Enroll in Auto-Pay to have your payment automatically paid on your due date. For more information on payment options, please visit our payment options page.
  • If you’d rather call us to make a payment, our Pay-by-Phone automated system is available 24 hours per day at (877) 999-3415.
  • Report an outage through SmartHub or via text to (800) 388-9881. Your mobile phone number must be on your account to use the text option. For more information, please visit our outage reporting page.
  • Manage your account notifications, energy use, and more on SmartHub.
  • Don’t have an account yet? Sign up today!
  • For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC), El Paso County Public Health, and Lincoln County Health Department. These organizations will provide you with the most up-to-date and accurate information about the virus.

Beware of Scammers!

Emergencies and unprecedented events offer opportunities for scammers to launch fraudulent campaigns that feed off the climate of concern. Specifically, scammers are taking advantage of the COVID-19 outbreak to send fraudulent emails, texts, etc.

Beware of scams asking for personal information or immediate payment, and NEVER click on a suspicious link or attachment.

We want to make sure our members know that we do not sell or endorse door-to-door sales. If the knock at your door says they are partnered with or represent MVEA, call us at (800) 388-9881 to verify. We do not need to enter your home or need pictures of your billing information. Please send the person at your door away if you have any doubts.

Here are some helpful tips:

  • Don’t click on links from sources you don’t know or that look suspicious.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites.

Community Small Businesses

The U.S. Small Business Administration is offering designated states and territories low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19).

We recognize this is a difficult time for our community. For more information on any of our payment options or additional needs, you may have, please call us at (800) 388-9881.