Frequently Asked Questions

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• Green Power - If I purchase a grid-attached solar electric system, and if I don't use all of the electricity generated by the solar panels, does the excess electricity go back into the grid, and would that lower my electric bill, or perhaps lead to a rebate?
• Rates - What is the "Facility Charge" on my bill?
• General - we were out of town for 2 weeks (5 people for 2 weeks and 1 person for 1 week) Why wouldn't my bill go down? It is actually $1 higher than last month.
• General - What do I do if my power goes out?
• General - What is MVEA's Nominal voltage and is there a high /low threshold? i,e. 120/240 plus or minus?
• General - We are interested in replacing windows in our 30 year old house. Are there any tax credits that we would be eligible for?
• General - Hello, we have installed an energy efficient Anderson storm door. They have provided a Manufacturer's Certification Statement proving it is Eligible Building Envelope Components under Section 25C of IRS Code for ARRA. Does Mountainview provide a rebate for this storm door? Thank you.

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• Energy Services - Does Mountain View install security lights on buildings/barns? I would like a security light in the vicinity of my barn.
• General - We have upgraded our washer/dryer. Does MVEA offer rebates or other credits for Energy Star appliances? Thank you,
• Fees - How do we get our peak vs. non-peak usage added to our billing?
• Green Power - Does MVEA offer any rebates for PV solar electric systems? Am aware of the GEO Rebate and federal tax credit. Thank You
• General - How do I test a GFCI?
• General - How do I check my breaker or fuses?

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